Opinions

One common fear is that going high-tech — which often includes a lot self-service — will chip away at the high-touch service CUs are known for, but it doesn’t have to be that way.

For a corporation, throwing out new propositions in the dark is a very expensive way to innovate.

Payment service providers and independent software vendors may find themselves on the outside looking in if they can't diversify to accommodate m-commerce.

Host Card Emulation can bring contactless mobile payments to a wider variety of phones, but there's still some security concerns. That's where 'trusted execution environment' comes in.

Load times, architecture and keywords are important to a functional bank website. But marketing the brand – via content and graphics – is just as important to wooing new customers and retaining existing ones.

EMV was a necessary advancement that wasn't guided by customer preference. For mobile payments and other m-commerce plays, instant consumer adoption isn't always a sign of success.

Quickly keeping customers informed about an attack is among the principles banks must adopt to mitigate the fallout.

Traditional brick & mortar stores must upgrade and innovate their experiences to again become destinations in their own right in order to lure back spoiled online shoppers.

People are warming up to mobile payment apps like Apple Pay and Samsung Pay, but concerns over fraud and ID theft could still pose headwinds.

The EMV migration includes support for chip cards and NFC contactless payments, giving banks room to compete in the contactless payments market just in time for wearables to take off.