Opinions

Once fraud has been detected and a customer’s usual payment mechanism is broken, what happens next to ensure that customer remains happy and loyal?

Distributed ledgers have the potential to simplify and strengthen bank regulatory oversight when applied in the appropriate context, such as during the Shared National Credit examination program.

Banks must use analytics — rather than customer surveys — to determine what does and what does not inspire prospects to become customers.

In the wake of the Bitfinex heist, protecting consumers must again be at the forefront of the digital currency community.

To thrive in today’s internationally volatile markets, financial institutions and other organizations must attend more closely to the cross-border payments process.

The recklessness of pioneers like The DAO and the need for learning are not unique to the blockchain ecosystem, pessimists notwithstanding. This technology is living through turbulent early days. It is bound to become safer and more powerful.

Bots have slowly begun to creep onto the online payments scene, and they could offer a whole new, simpler way to part with our cash.

What was true in the late 1700s, the 1970s and the 1980s is still true today: bank customers want to interact with real-life people when managing finances.

Whether it is EMV, NFC, HCE or TSP, there is certainly no shortage of acronyms within the payments ecosystem. And this is one trend that is here to stay.

Banks should assess a customer's full financial picture before deciding to sell a debt to a third-party collection agent.