Opinions

In many cases, customers aren't staying with a bank's brand because they are satisfied. They are staying with the brand because it's too hard to leave.

In the coming years, biometrics will be the leading security metric to protect payment systems, but a single ultra-hack could derail this progression permanently.

By the time you finish reading this sentence, two more Americans will have fallen prey to credit card fraud.

The capacity for EMV cards to swiftly and drastically reduce payment card fraud in the U.S. is by no means assured.

The way we verify people are who they say they are must evolve to reflect new technologies like peer-to-peer platforms and the Internet of Things and the ways millennials live and work.

Favorable economic factors won’t last forever for lending startups. Here are the factors that will make or break nonbank lenders when market conditions get rockier.

We may have more in common than we let on, there are some things that I think Canadians are doing better than their counterparts, including the U.S. and that includes fraud management.

The tension between the desire of government agencies to gain more access with greater ease, and the public’s evolving perception of data privacy rights, is ongoing and writ large in the case of FBI vs. Apple, which brings the complexities regarding security technology such as encryption to light.

While many fintech companies are trying to disrupt banking niches, the blockchain has the greatest potential to completely transform finance the way Uber and others have done for their industries.

I made a provocative comment, as it turned out, during my keynote at a recent conference. The comment was picked up in a press article that reported I said "the coding behind virtual currency bitcoin could also prove to be enormously transformational, potentially even replacing the Swift network for interbank payments."