BankThink

JPMorgan Chase’s Thasunda Duckett is living her ancestors’ wildest dreams; Morgan Stanley could take a lesson from Citi on reining in rainmakers; and Jelena McWilliams faces tough choices at the FDIC. Plus, babysitting gets approved as a new type of campaign expense.

A recent Washington Post investigation revealed that J. Mark McWatters runs the National Credit Union Administration from his home in Dallas, raising questions about his being tapped to head the consumer agency.

If an organization can’t evolve to create the level of customer experience expected, someone else will, writes Jay King, president of financial services for Alorica.

Neither the central bank’s gradual raising of interest rates, nor its modest changes to capital rules are likely to meaningfully increase risk to the financial system.

Credit unions nationwide celebrated a recent victory for the CU tax status in Iowa, but bigger battles in more states could be just over the horizon.

Marcus unit will start taking deposits in the U.K. next month; the bank uses the technology to complete a trade finance letter of credit for Cargill.

Robotics and automatically triggered transactions will pressure how data is collected and made trustworthy enough to be actionable, according to Raphael Davison, worldwide director of blockchain for Hewlett Packard Enterprises.

A long-anticipated financial rule could help law enforcement root out illegal activity, but it requires banks to keep extra-close tabs on certain business clients. That won't be easy.

The misplaced criticism of the media may be a sign that Wells Fargo CEO Tim Sloan still doesn't recognize the true extent of the bank’s problems.

A multilayered approach that allows one type of fraud tool to pick up the slack when another layer fails, according to Robert Capps, a vice president at NuData Security.