BankThink

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.

The Office of Financial Research said the failure of a large financial institution could still ignite a crisis; hotel chain plans to use both issuers for its credit cards.

Debit and credit both have their downsides, but both of those downsides disappear if you stay up to date with the latest fraud prevention and chargeback management practices, writes Suresh Dakshina, president of Chargeback Gurus.

Innovative companies are working on ways to instantaneously convert cryptocurrency into the currency accepted by the merchant, writes Vladimir Gorbunov, COO and co-founder of Crypterium.

More regulation, more regulators and more regulatory uncertainty both increase the cost of and inhibit financial services and payments innovation.

Acting director Mulvaney has major concerns about cybersecurity at the agency; the commission says a Canadian company's initial coin offering is a 'scam.'

Most merchant processors’ current point of sale software allows you to send the credit card information once and you capture a token versus the actual credit card number, writes Michael Lewis, CIO of Copper State Communications.

Regulations around ICOs are still murky, but issuers should still practice solid compliance and due diligence, writes Gordon Harrison, an ICO expert at Jumio.

The court decision regarding the “valid when made” doctrine moved us further away from creating a more effective and inclusive financial system.

Brian Johnson joins agency as senior adviser to acting director Mick Mulvaney; CME and Cboe are expected to begin trading bitcoin futures in the next few weeks.