BankThink

In the last decade, customer loyalty has extended beyond the bank to include an array of non-bank solutions for financial management, payment and lending.

Regulatory burdens (particularly the Durbin interchange cap), stubbornly low interest rates and a slow, expensive transition from branch to digital banking mean only the wealthy and the desperate are attractive customers, says Todd Baker of Broadmoor Consulting.

The week Hillary Clinton made history for women by winning her party's presidential nomination, and newspapers everywhere featured her husband Bill in their front-page photos. (Go figure.) Fed governor Lael Brainard is being touted as a possible Clinton cabinet member. Sallie Krawcheck and Jenny Knott talk Wall Street then and now, and so does Barbara Byrne, whose stories you may find mirrored in the upcoming movie "Equity." U.S. Bancorp has family therapists for the ultra-rich. Plus, Claire Calmejane, Mary Callahan Erdoes and Beth Mooney.

A less discussed but arguably more important application of the blockchain is to help serve the unbanked masses, including refugees.

Banks can borrow some of the best practices from mobile-first fintech firms in order to compete with startups for millennials.

CFPB Cracks Down on Debt Collectors

The Beltway debate between the retail and financial sectors over the electronic payment system has flared up again. While retailers are lobbying Congress to extend government price controls to credit card interchange rates, separate bills would repeal Durbin Amendment ceilings on debit card interchange and strengthen merchant security standards.

Starting in 2010, regulators warned banks about the risks associated with rising interest rates. The problem has turned out to be just the opposite: persistently low rates.

More than 40% of consumers with complaints about debt collections say they were asked to pay debts they didn't owe. There are a host of reasons for the problem, including inscrutable legal disclosures.

Bank Stocks Rally; Grim 2Q for Deutsche, Santander