CINCINNATI-Two companies are working with several credit unions to make in-lobby wait times not just less unpleasant, but almost enjoyable, while gathering member feedback in the process.

SCOTTSDALE, Ariz.-It is a mistake to simply measure a branch's performance according to the number of products is sells or cross-sells, according to Mike Kohl, president and CEO of the Kohl Advisory Group, especially if the credit union really doesn't have a handle on the profitability of those products.

Paul Lucas, a branding and marketing consultant, urged credit unions to take a look at whether marketing is doing the "right thing" to support a particular branch, or whether marketing efforts are promoting some branches at the expense of others.

SEATTLE-The key to measuring branch profitability demands an understanding of what constitutes good performance, what is bad performance, and having numbers going back at least three or four years, according to Paul Seibert, VP financial services for EHS Design.

BOSTON-There is no blueprint for the branch of the future, but a new study from Celent, "Branch Banking in a Multi-Channel World, Part II: The Many Faces of Change," points to some common trends among the emerging models.

SAN FRANCISCO – American Airlines FCU joined the “greening” effort at San Francisco International Airport by opening a new branch at Terminal 2 Lower Level, Baggage Claim.

Bell Federal Credit Union and Midwest Partners Federal Credit Union, both in Sioux Falls, S.D., have agreed to merge, creating a $65 million-asset credit union serving 9,000 members.

The Federal Reserve on Thursday released information on written agreements with five banking companies.

The midtier bank seemed destined for the endangered species list after the meltdown, but a fresh crop of small-bank survivors are eager to fill the void.

Naugatuck Valley Financial Corp. in Connecticut has won permission from the Office of Thrift Supervision to convert from a mutual holding company to a 100% stock-owned company.

Northern Trust Corp. will remain the title sponsor of a top professional golf tournament in Los Angeles at least through 2016.

Northern Trust Corp. will remain the title sponsor of a top professional golf tournament in Los Angeles at least through 2016.

Tri-Valley Bank in San Ramon, Calif., is looking to raise roughly $7 million in a private placement that the bank said it would use to support growth and boost its capital levels.

Tri-Valley Bank in San Ramon, Calif., is looking to raise roughly $7 million in a private placement that the bank said it would use to support growth and boost its capital levels.

Suffolk Bancorp in Riverhead, N.Y., has announced that it may need to restate earnings for several quarter after identifying weaknesses in its methodology for calculating loan losses.

Suffolk Bancorp in Riverhead, N.Y., has announced that it may need to restate earnings for several quarter after identifying weaknesses in its methodology for calculating loan losses.

ViewPoint Financial Group Inc. in Plano, Texas, said Thursday that Gary Base, its longtime president and chief executive, will retire at the end of the year.

Mounting problems in construction lending have forced NASB Financial Inc. in Grandview, Mo., to restate earnings for its fiscal first quarter and delay reporting second-quarter earnings.

Farm Credit System lenders have finally won permission from their regulator to bid on the assets of failed banks.

The Small Business Administration has named 15 individuals from the worlds of business, academia, economic development and politics to a newly created council that will advise the SBA on ways to stimulate economic growth in low-income areas and better serve disadvantaged communities.