CommunityAmerica CU said it has contracted with Eyretel plc., for the company's voice and data recording, quality monitoring and analytical services.The $1 billion credit union plans to use the service to record all of its member service calls and to identify performance indicators and opportunities for improvement.
Russia's largest bank is reinventing itself as a technology company and selling its own consumer electronic devices. Its chief tech officer says the moves are all about developing broader, more enduring customer relationships that the bank controls fully.
The agency’s report on mortgage data submitted by lenders identified persistent disparities between white borrowers and minorities in denial rates and pricing. Some observers say the bureau should have been more explicit as the nation wrestles with systemic racism.