BURBANK, Calif. – Lockheed FCU said it has implemented Avaya’s Virtual Observer Call Recording system that enables members to engage in Live Chat with member service reps.
Installation of the new system was enabled by Avaya’s Voice Over Internet Protocol platform.
The new system allows the $2.7 billion credit union to record 100% of calls and improve member response time.
BCB Bancorp says red ink may top $130 million in the third quarter, as its new CEO moves to address credit-quality issues.
Surveys from Fidelity and Edward Jones suggest that even clients with comprehensive plans and wealth don't always feel good about their financial future.
Nine months before the outage, the NCUA told a federal council it may no longer need the authority to examine vendors like the one that failed.
Anthropic lined up some of the biggest names in the industry for the rollout of Claude for Financial Advisors. But whether the tool is "revolutionary" or "just another integration," the hard work is just beginning for the AI firm and for its sole custody partner, Schwab Advisor Services.
State-level estate taxes can be imposed at much lower thresholds. From domiciles to the timing of moves, here's what financial advisors should keep in mind.
The banking-as-a-service business model has for more than a decade counted fintechs as its bread-and-butter clients, but as those same fintechs secure their own banking charters, some sponsor banks are narrowing their focus.
