Member Service Improves At CU

BATON ROUGE, La. - Neighbors FCU reports it set out two years ago to marketedly improve service levels to members and now reports that a mystery shopping program has shown the investment has paid off. When compared to 21 financial institutions that participate in a similar program, Neighbors ranked as top performer in overall service, top performer in competitive comparison, top performer in use of members name, and runner-up in emotional connection with the member.

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"Neighbors is committed to giving its members extraordinary service each and every time they interact with the credit union. It's the Neighbors Way," said CEO Norman Thompson.


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