LOS ANGELES – Schools FCU obtained 24/7 call center services from PSCU Financial Services during complications with the credit union’s core system.
The credit union relied on PSCU’s Contact Center following a phone line down from the host. Without access to its account database or Internet, the credit union needed an alternative to serve a growing line of customers - employees of the Los Angeles Unified School District - wanting to cash their checks on payday. Within 10 minutes, Contact Center representatives were in touch with the credit union, ready to verify account information and enable access to funds and transactions for all members.
As the phone line underwent repair, PSCU Financial Services representatives stood in for the branch teams and conducted deposits and withdrawals seamlessly for five hours. The call center also worked with credit union representatives to maintain a transaction log, which would simplify account balancing and reporting once the primary server restored.
