The Cost Of Wrestling With IT
Todd Kenthack knew something had to be done about Information Technology (IT) at Pacific
The Pacific Resource CEO realized that his staff was wrestling with technology instead of focusing on "what we're
Just 18 months later, Kenthack said that Pacific Resource has sheared 30% of its total IT costs, facing up to what
The tonic was simple: "We no longer have an IT staff," Kenthack said. "We're 100% outsourced."
The $115-million CU was always treading water to keep its network environment-and therefore business processes-
"In addition, we were dealing with the obvious costs of salary and benefits. If the IT coordinator was ill or busy, then
Pacific Resource called in Pasadena, Calif.-based Btech Computer Technology and Service, which designs, installs
"We feel that going with Btech gives us a broader range of knowledge, with access to people at different levels of
During the three-month assessment phase, Btech engineers spent several days a week at the CU. "They looked at
Once Btech implemented its recommendations, "it scaled back. Today we have Btech here one day a week," he said.
The 10,000-member credit union has spruced up its data protection and recovery process, for example. "For about
The CU outsources backups to Walnut Creek, Calif.-based EVault Protect online data protection and recovery
Employees don't have to worry if their computers give up. "We've standardized our boxes and have four extra,
Kenthack is impressed by the range of service Btech provides.
"Btech handled the design, hardware purchases and installation of our network for our recent Wilshire Branch
Outsourcing is not perfect, of course, said Kenthack. "The negative to outsourcing is that you don't have your go-to
Still, Kenthack feels that Pacific Resource is headed in the right direction. "The tendency for many CUs is to have