'Virtualization' Of Branches CutsExpenses

August 03, 2004, 1:00 a.m. EDT 1 Min Read

DALLAS - (08/03/04) -- Advancial FCU said it has cutsupport costs in half at two branches and improved member servicewith the implementation of Spanlink IP Communication's TDM-basedcommunications and support center solution. Implementation of thesystem helped the $600 million credit union merge communicationsnetworks, enhance member service, and improve management efficiencythrough enhance reporting. Spanlink designed a virtual IPcommunications system to support Advancial's lending and memberservices contact center, and two branches.

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