Digital Banking 2024

Session archives

2024

American Banker’s DIGITAL BANKING conference will center around an immersive, interactive environment — the Bank of the Future — designed to showcase the innovation and customer experiences banks must deliver to compete in the emerging landscape.

Keynote Sessions

AI Transformation - An Enterprise Journey That Needs All of Us

AI Transformation - An Enterprise Journey That Needs All of Us

The transformation journey will take everyone in an organization, from top leadership to customer-facing team members, all of whom are enabled in their roles by the digital expertise found in the technology group.

July 17

General sessions

Conference Opening Remarks

Conference Opening Remarks

July 17

Scaling GenAI Trends and Implications Panel

Scaling GenAI Trends and Implications Panel

A dynamic and insightful panel discussion on how to effectively scale GenAI at your organizations.

July 17

Essential Tools to Thrive in the Digital Era

Essential Tools to Thrive in the Digital Era

Attendees will gain specific insights into developing innovative digital products and discover strategies for forging successful bank partnerships.

July 17

Capturing your 'Right to Win' in the Era of Digital Ecosystems and GenAI

Capturing your 'Right to Win' in the Era of Digital Ecosystems and GenAI

As consumer expectations evolve at warp speed, banks need a digital leapfrog strategy to deliver real-time personalization, integration, convenience & adaptability.

The Journey to Cloud-First Banking

The Journey to Cloud-First Banking

Join us for an engaging session where American Banker will present the findings of new research on how banking industry leaders are leveraging cloud.

The Risk and the Return of Generative AI

The Risk and the Return of Generative AI

As banks experiment with myriad use cases for generative AI, they have to try to predict where they might get a return on investment from using the technology.

July 17

Frictionless Fraud Mitigation: Best Practices in Identity Verification & Authentication

Frictionless Fraud Mitigation: Best Practices in Identity Verification & Authentication

Arizent will survey leaders across the banking industry to better understand the best practices they are adopting to manage and mitigate fraud risks.

Breakout Rooms

Advanced Analytics Driven Business Enablement (Citizens)

Advanced Analytics Driven Business Enablement (Citizens)

Hear from Citizens Bank on how they built and scaled a new product offering around HELOC, bringing together capabilities ranging from advanced analytics, marketing, operations and credit policy.

July 17

Optimizing Your Environment to Fight Fraud in Today's Digital World

Optimizing Your Environment to Fight Fraud in Today's Digital World

In an era marked by digital innovation and evolving threats, safeguarding against fraud demands a proactive and comprehensive approach.

July 17

Drive Innovation in Digital Banking with Oracle Fusion Data Intelligence & AI

Drive Innovation in Digital Banking with Oracle Fusion Data Intelligence & AI

AI has the potential to redefine the Digital Banking space, discover how you can unleash the power of AI with Fusion Data Intelligence and accelerate this transformation.

Solving Data Challenges for AI In 2024

Solving Data Challenges for AI In 2024

In this session, banking strategic consultant Mike Greer discusses the data challenges retail and commercial banks face in their AI strategies and execution.

Application modernization using GenAI (LegacyX)

Application modernization using GenAI (LegacyX)

Hear from Aaron Bawcom and Leandro Santos on how GenAI is accelerating the entire modernization lifecycle from discovery to design and final conversion.

July 17

Riding the Wave: The Resurgence of CDs

Riding the Wave: The Resurgence of CDs

Sponsored Breakfast 3 CD Valet Thanks to higher interest rates, CDs are back.

How Banks Can Become Their Customers' Biggest Allies

How Banks Can Become Their Customers' Biggest Allies

John Rosenfeld and Julie Guntrip discuss why many banks are faced with a consumer trust problem and how insights from their research on consumers' financial stress could help banks rebuild that trust.

Accelerating New Revenue Streams Through Innovation (Moody's)

Accelerating New Revenue Streams Through Innovation (Moody's)

Dive into the strategic realm of tech innovation with Luis Amador, GM of Moody's CRE business.

July 17

Improving Business Outcomes with Data and Generative AI

Improving Business Outcomes with Data and Generative AI

AI enables seamless data integration across the financial eco-system improving innovation and business outcomes.

Case studies

Tradition to Transformation: How Small and Mid-Sized Financial Institutions can Drive Deposit Growth and Future-proof in an Open Banking World

Tradition to Transformation: How Small and Mid-Sized Financial Institutions can Drive Deposit Growth and Future-proof in an Open Banking World

In this case study deep-dive, join Alliant Credit Union to hear how they partner with Plaid to drive customer acquisition and deposit growth, and reduce identity fraud.

Reframing Personalized Engagement - Synovus Partnership with Personetics

Reframing Personalized Engagement - Synovus Partnership with Personetics

This case study discussion will provide attendees with valuable insights into how Synovus is driving innovation in banking.

4 Banking Case Studies: AI & Deep Tech in Production

4 Banking Case Studies: AI & Deep Tech in Production

How Banks achieved ROI through rapid deployment With 85% of AI projects failing to go into production.

From Friction to Fruition: How U.S. Bank and Atomic Turned a Pain Point into a Deposit Driver

From Friction to Fruition: How U.S. Bank and Atomic Turned a Pain Point into a Deposit Driver

As customer expectations continue to advance, customer experience has become more crucial than ever.

Driving Deposits Growth with Digital Account Opening

Driving Deposits Growth with Digital Account Opening

Learn how FIs can use their tech stack to make account opening frictionless and drive deposit acquisition, retention, and growth.

Demos

FIS Global | Plinqit | Onespan | Persistent Systems Inc. | First Orion

FIS Global | Plinqit | Onespan | Persistent Systems Inc. | First Orion

As the grand unveiling continues on Day 2 of our conference, immerse yourself deeper into the Experience Hall where innovation intertwines with excitement!

July 17

Nymbus | Celonis | Docusign | FIS Global | Wysh | Dynamic Yield | EY

Nymbus | Celonis | Docusign | FIS Global | Wysh | Dynamic Yield | EY

Step into the future with our grand opening of the Experience Hall, where innovation meets excitement! Join us as we unveil our latest breakthroughs and cutting-edge technology in an immersive showcase like no other.

July 17

Experience Rooms

Modern Architectures for Fraud and Cyber Threat Prevention - NOT Detection

Modern Architectures for Fraud and Cyber Threat Prevention - NOT Detection

In today's Digital Banking world, fraud and cyber threats abound, and Generative AI techniques are making the perpetrators craftier, faster, and more prevalent.

Embracing the Digital Frontier: Why Small Community Banks Hesitate

Embracing the Digital Frontier: Why Small Community Banks Hesitate

This session delves into the reasons behind their hesitation and explores why embracing digital banking is not only essential but also an opportunity for growth.

July 17

Driving Primacy with Next Generation Personalization

Driving Primacy with Next Generation Personalization

Join us for an insightful roundtable discussion that delves into the evolution of personalization and its impact on the future of customer experience (CX) in the banking sector.

The Evolution of Digital Lending: From Traditional to Transformational Experiences

The Evolution of Digital Lending: From Traditional to Transformational Experiences

Join us as we explore the evolution of lending practices from traditional to digital-first approaches.

Bank Transformation in the AI Age: Implementation Best Practices

Bank Transformation in the AI Age: Implementation Best Practices

The discussion will delve into strategies for future-proofing technology investments, focusing on how to extend existing systems to harness the potential of AI while maintaining resilience.

How to Gain a Competitive Edge

How to Gain a Competitive Edge

Join us for a transformative workshop where we delve into the art of Intelligent Orchestration to elevate customer experiences (CX).

Driving Primacy with Next Generation Personalization

Driving Primacy with Next Generation Personalization

Join us for an insightful roundtable discussion that delves into the evolution of personalization and its impact on the future of customer experience (CX) in the banking sector.

Bank Transformation in the AI Age: Implementation Best Practices

Bank Transformation in the AI Age: Implementation Best Practices

Join us to discuss how to evaluate platforms that deliver tangible value in a matter of months, considering factors such as scalability, flexibility, and integration across various business areas.

Fintech Fusion: Mastering the Art of Banking Partnerships

Fintech Fusion: Mastering the Art of Banking Partnerships

Hear from Members 1st Federal Credit Union how to identify potential fintech partners by asking the right questions.

July 17

Customer Experience: Personalization Takes Center Stage

Customer Experience: Personalization Takes Center Stage

In this roundtable discussion, banking leaders and industry visionaries will explore the future of customer experience (CX) in banking.

July 17

Branch of the Future: Virtual Branches

Branch of the Future: Virtual Branches

Learn about SECU's award winning Virtual Financial Center and Bank Independent's Digital Bank SYNC.

July 17

Building Secure and Compliant Generative AI Solutions in Banking: Hybrid Architecture Approaches

Building Secure and Compliant Generative AI Solutions in Banking: Hybrid Architecture Approaches

Discover the critical role of hybrid cloud solutions, which allow seamless integration and operation across public and private cloud environments.

How Digital Identity Raises In-Branch Trust and Convenience

How Digital Identity Raises In-Branch Trust and Convenience

Join JPMorgan Chase and Mitek Systems for a discussion about the role of a modernized bank branch in delivering an integrated and trusted omnichannel banking experience.

How Digital Identity Raises In-Branch Trust and Convenience

How Digital Identity Raises In-Branch Trust and Convenience

Join JPMorgan Chase and Mitek Systems for a discussion about the role of a modernized bank branch in delivering an integrated and trusted omnichannel banking experience.

Building a Scalable and Agile Digital Lending Infrastructure - The Ecosystem of Digital Lending

Building a Scalable and Agile Digital Lending Infrastructure - The Ecosystem of Digital Lending

Join us for an engaging discussion as we unravel the intricacies of partnerships, scalable solutions, data-driven decision-making.

Building Secure and Compliant Generative AI Solutions in Banking: Hybrid Architecture Approaches

Building Secure and Compliant Generative AI Solutions in Banking: Hybrid Architecture Approaches

Discover the critical role of hybrid cloud solutions, which allow seamless integration and operation across public and private cloud environments.

Unlocking Business Efficiency: Exploring Embedded Finance Through Open Banking and APIs

Unlocking Business Efficiency: Exploring Embedded Finance Through Open Banking and APIs

Open Banking and APIs are enabling embedded finance solutions for Business and Corporate clients.

July 17

The Future of Customer Experience in Banking

The Future of Customer Experience in Banking

The world is changing. Are your processes, people, data, and tech-ready for what's next? Join us for a lively discussion about preparing for the future.