2025 EXL enterprise AI study: Banking and capital markets executive summary

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The U.S. banking and capital markets industry is leading the way in AI adoption. According to the EXL 2025 Enterprise AI Study, this sector has seen remarkable results:

  • 24% revenue growth and 22% cost reduction with AI.
  • 85% of firms have embedded AI in at least two functions, with a strong focus on customer experience, risk management, and fraud detection.
  • Generative AI is scaling rapidly, transforming customer care, lending, and fraud prevention.

Read the Infographic or contact us to learn how industry leaders are scaling AI for even greater success.