Reconciling accounts, predicting market turns and their effects on portfolios, and even answering client faxes (yes, faxes) can all be done better with artificial intelligence, the custody bank says. Experts describe it as a cutting-edge program.
Ellen Zimiles, global head of investigations and compliance at Navigant Consulting, shares what she's learned about testing and implementing AI in compliance departments, filing defensive SARs, and hiring the right people to maintain an AI system.
The bank’s AI-driven virtual assistant, which lets people quickly search transactions and cancel subscriptions and other recurring charges, was an instant hit. But BofA will have to take a number of steps to sustain erica's early momentum.
From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference.
HSBC's Mary Kate Loftus and Popular's Camille Burckhart are digital banker standouts. RBC fires U.S. CEO over an affair with his employee, amid a #MeToo attitude adjustment. And, what's the best time careerwise for women to have children?