The state of chatbots has quickly evolved from a fad to an essential part of corporate strategy. No longer a nascent technology, chatbots have matured into solutions that enterprises across industries are taking seriously. But how do we distinguish a simple chatbot from human-like, AI- driven conversational solutions that we now see businesses adopting? In this three part series, we will examine what it means to deploy “Conversational A.I.” for the enterprise.
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With Walmart reportedly weighing bids from Capital One alongside incumbent Synchrony Financial to handle its private-label credit card account, Synchrony's use of data and artificial intelligence are more important than ever.