The Most Powerful Women in Banking, No. 12, Amy Brady, KeyBank

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As chief information officer at Key Bank, Amy Brady has guided the bank to high talent retention rates within the company's technology, operations and services (KTOS) organization. In a highly competitive market for technical talent, this stability is a significant strategic advantage.

The division, which includes 4,524 employees, had a voluntary annualized attrition rate of 6.8% in 2024. Technology employees had attrition as low as 3.78%. These figures, which are below industry averages according to the bank, reflect a culture that minimizes disruption, preserves institutional knowledge and reduces the high costs associated with recruitment.

This success in workforce stability is a direct reflection of Brady's focus on employee engagement and professional growth. She advocates for empowering her employees to be the "CEOs of their careers," a philosophy supported by internal development programs that she said goes beyond typical training, fostering critical skills like adaptability, digital fluency and complex decision-making.

This investment in her team's development has cultivated a culture of high engagement, as measured by employee net promoter score (eNPS). This is a score based on a survey question asking respondents to rate the likelihood that they would recommend a company, product or a service to a friend or colleague.

In March 2025, KTOS had an eNPS score of 33, which is above the industry average, according to the bank. Scores above 30 are generally regarded as strong.

In 2024, Brady managed a $1.5 billion expense budget, concluding the year $42 million (2.9%) favorable. She said she achieved this over-performance through disciplined financial oversight and strategic cost optimization — ensuring every dollar is allocated for maximum impact, without sacrificing innovation.

Brady said operational efficiency has continued into 2025, freeing up capital for reinvestment in key strategic priorities.


KTOS is responsible for delivering client-facing technology, including mobile and online banking, voice and chat automation and operations and servicing solutions.

Brady expanded her senior leadership team in 2025 to include a new CIO for commercial and payments. This move is designed to drive further innovation and modernize Key's payment technologies, ensuring commercial clients receive sophisticated and intuitive digital tools.

Brady's influence extends beyond her role with KeyBank. In 2025, Case Western Reserve University invited her to join the board of directors, and she serves on the board of DuPont Corporation.

Brady has also provided charitable leadership in her community as executive chair of the Discovery Ball Cleveland in 2024. The ball supports the Hope Lodge, which provides cancer patients guest rooms near treatment centers in the Cleveland area. Brady led fundraising efforts that generated over $775,000 for the lodge, which is operated by the American Cancer Society.