The 1996 American Banker survey of bank technology was conducted by Payment Systems Inc., a Tampa-based research and consulting firm.

Results are based on telephone responses from 91 banks with at least $100 million of assets. They ranged in size, with 22 ranked among the top 100 bank holding companies. Senior representatives in the banks' information technology areas answered a 14-page questionnaire in June and July. Because of dissimilarities among the institutions, multiple weighting schemes were required for consistency and comparability of data.

The articles in this edition of Management Strategies summarize key findings. For further information about the survey and its methodology, contact Leon Majors at Payment Systems Inc., 410-749-1258.

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