PayThink

The securities industry is surfing what looks to be a tidal wave of regulatory reform, hoping to stay ahead of the deluge. Today industry groups around the world released a coordinated report on how to rebuild confidence in securities and improve practices in their markets, in a hail-Mary of self-regulatory fervor.

Net Promoter Score (NPS,) as typically implemented through the "likely to recommend" zero to 10 question, remains a buzz in credit union marketing, primarily because it is simple to implement and easy to understand. It is also highly actionable...if one goes beyond the numbers.

I don't even like turkey but I LOVED this article-the quotes from the one CEO in particular were hysterical...I had no idea that Yogi Berra had worked in the credit union industry!

Unless you've been living in some sort of quasi- dream state for the past few years, you've inevitably heard of people, companies, cities, and even countries "going green."

Last week, three men whose names you may recognize and who had not been in the same room in nearly a century, were all back in the same room again. All in all, you'd have to say they looked remarkably good, given all were born in the 1800s.

December is upon us-make way for the credit-default swap clearing houses! American Banker has described some of the obstacles remaining for the two major U.S. efforts to establish central clearing parties for CDS. But will European groups complete their projects any faster?

Credit Union Journal recently reported on a substantial operating loss reported in our third quarter 5300 Call Report. While the story contained accurate numbers, I wonder if it will be helpful to let you know the background behind those numbers.

"I can't remember if I cried / When I read about his widowed bride, / But something touched me deep inside / The day the music died."

For many, the "thanks" being expressed around Thanksgiving tables this week will be a long drumstick removed from the "thanks" shared just a year ago. Thanks for having hung onto a job. Or the house. Or the car. Or, if those have been lost, perhaps a thanks for family or health or maybe even a credit union that is helping a member through tough times.

Everybody wants a little glasnost, as the saying goes. Bloomberg News is suing the Federal Reserve Board to get it.