PayThink

San Francisco Fed President John Williams is not suited to lead the most important of the regional Fed banks, given his inability to detect the phony-accounts problems at Wells Fargo. He also lacks Wall Street experience.

Confusion over whether certain digital currency transactions are considered securities is shutting many U.S. investors out of initial coin offerings and spurring illegal behavior.

Traditional financial institutions would gain from adopting the innovative, consumer-focused mindset Amazon promotes. Hiring executives away from the e-commerce giant could help.

Domestic debit networks' dual-message transaction options have the ability to disrupt the customer experience, add complexity to back offices operations, and impact issuers’ contractual obligations to their global networks, writes Patrick Goodwin, president of SRM.

Offering simple financial guidance is a great way for community banks to connect with younger consumers.

The core strategy of Amazon has always been to listen to customer pain points and add valuable benefits over time. It’s how the company disrupted the retail industry. Now it’s time for grocery, writes Tom Caporaso, CEO of Clarus Commerce.

There are ways to provide a better consumer experience, even when institutions are looking to settle up on unpaid accounts.

With smaller screen sizes and increased levels of distractions ranging from a text or a notification, pitfalls in the checkout process can result in more abandoned carts than successful transactions, writes Andre Lyver, director of engineering for financial services at Shopify.

A proposed fee increase at currency exchanges in Illinois could give credit unions a golden opportunity to reach out to the consumers who need them most.

As the agency pulls back its enforcement efforts, it opens the door for state authorities to pursue more cases against financial startups for their data collection and privacy practices.