PayThink

There are a few lessons credit union leaders can learn from the Wells Fargo debacle in order to manage a crisis from the executive level.

Revelations from the last several weeks once again underscore the need for effective reputational risk management.

Revelations from the last several weeks once again underscore the need for effective reputational risk management.

The spotlight on unethical sales practices at banks has likely led customers to consider abandoning their financial institution, yet too many factors stand in the way of making a switch.

Payment companies are increasingly adopting biometrics to replace more traditional authentication. That's a good move, but it also comes with a whole new set of risks.

Stessa Cohen warns that if we aren't careful, we could bring old gender biases into world of bank bots; Amy Nauiokas argues bank innovation should be applied more broadly, not just in technology; Marva Smalls recalls how she broke out of her comfort zone; and Esther George of the Kansas City Fed talks about staying true to her convictions. Also, how unbalanced journalism puts more scrutiny on female leaders than on their male counterparts and the silver lining in this presidential election.

The intense focus on sales cultures can be frustrating, but it also presents an opportunity for everyone within a bank to get on the same page about what the institution stands for and is trying to accomplish.

The U.S. is the only industrialized nation without mandated paid parental leave, but innovative leave policies are an opportunity to attract and retain employees in a highly competitive industry.

Application programming interfaces have grown so quickly, they're no longer the future of payments. They're the present.

If modified, the cybersecurity standards in New York State are a step in the right direction to protect banks and consumers.