PayThink

When sophisticated, global institutions leave a country or line of business, they create a vacuum likely to be filled by outfits less sensitive to, or capable of managing, the risks involved.

The Capital Asset Pricing Model’s value is debatable in normal times. If misapplied in today’s ultralow interest rate environment, it can severely overvalue banks and excuse poor operating performance.

Another big law like Dodd-Frank could be harmful to the mortgage market, but an incremental approach to housing finance reform might be the perfect solution.

Allowing a further transition period of nine to 12 months would better ensure complete compliance with all the requirements. Meanwhile, community banks will be able to continue providing the safe and solid mortgage loans they are known for.

Since building loyal customers requires making changes across all areas of the organization, 'loyalty' or customer experience management programs should be geared towards change management, not market research.

Community banks have a proportionate disadvantage to taxpayer-subsidized megabanks as the crushing burden of regulation meant to stop the abuses of Wall Street rain down excessively on Main Street.

If CSR efforts are allowed to fall by the wayside, it will be at the expense of customer trust and future growth.

At the annual Mortgage Bankers Association conference in Washington, Consumer Financial Protection Bureau Director Richard Cordray said lenders' concerns about meeting the new mortgage rules are warranted, but they should not worry over legal protections in complying with the regulations.

Mobile banking can alleviate friction and save time for underserved, low-income consumers, but face-to-face interaction is critical to serving their financial needs.

It should be a human resources department’s responsibility to spot poor leadership qualities, flawed compensation programs and workforces ill equipped to handle a crisis.