Innovation is now essential to financial institutions' long-term success, yet many banks and credit unions still struggle to move promising initiatives beyond the pilot stage. Mortgage lending and servicing offer a compelling opportunity to close that gap by improving the borrower experience, unlocking valuable data and strengthening customer relationships. New American Banker research, sponsored by Cenlar, examines how financial institutions are approaching innovation and why mortgage servicing deserves greater attention.
In this report, you'll discover:
- Why customer experience has become the top driver of banking innovation
- Where financial institutions are increasing mortgage innovation investment
- How servicing data and automation can improve the borrower experience
- How the right subservicing partner can overcome technology and scale barriers