During a recent webinar sponsored by ServiceNow and hosted by American Banker, Omer Minkara, Vice President and Principal Analyst at Aberdeen Group, shared results from a recent survey on how best-in-class companies are leveraging customer operations for maximum impact. Also, Tammi Shapiro, Global Head of Product Financial Services at ServiceNow, shared actual case studies of clients that have made dramatic gains.
See how you can gain:
- 38% Customer retention
- 12x Employee productivity
- 6.4x Service cost savings