Assessing the Pros and Cons of the CFPB

The Consumer Financial Protection Bureau "has been a good communicator" with the banking industry and "has done some positive things" but also has "a big job to do," says Bank of the West's Andy Harmening, a senior executive vice president and regional banking group head. Harmening discusses the advantages and pitfalls of dealing with the new regulatory agency at American Banker's annual Best Practices in Retail Banking Symposium.