Crisis Management 101: Communication Is Key
Published July 19, 2016 8:30 AM
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Updated February 10, 2020 10:43 AM
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The best way to navigate through a rough patch is to proactively communicate with employees, says Mariner Kemper, chairman and chief executive of UMB Financial in Kansas City, Mo., which last fall overhauled its executive team and announced a major initiative to control costs.