Track 2: Customer engagement/Profitable financing: Embracing creative tension to better serve SMBs: How to build stronger businesses through hyper-personalized relationships and focused financial products

Now more than ever, businesses of all sizes need the right financial services at the right time. Through the pandemic, we discovered just how vital it is for these businesses to have a mix of relationships and technology to ultimately grow and thrive. My co-founders and I have learned that by constructively engaging the tensions that exist in business banking today, we can create iterative and intentional innovation for tomorrow.