What CFPB's Harsh Words to Servicers Mean for Banks
Published February 20, 2014 12:46 PM
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Updated February 10, 2020 10:44 AM
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The Consumer Financial Protection Bureau's crackdown on mortgage servicers' operations will increase the pressure on lenders to improve their processes, paperwork and communications with borrowers. American Banker journalists discuss how both banks and nonbank servicers can get ahead of the new regulatory scrutiny.