The banking industry is continuing to undergo a significant digital transformation. While some banks are closing branches to optimize operations and prioritize online banking, others recognize the importance of maintaining physical branches for personalized services. These branches are evolving and being redesigned to meet customer needs by incorporating technology that enhances the overall customer experience. This includes offering more self-service options, and creating advice centers for complex financial needs such as planning for wealth management and investment, mortgage and real estate financing, elder financial services and care, trust and estate and debt management and credit counseling.
This panel explores the evolving role of physical branches, the impact of technology on fraud prevention, and the increasing reliance on network intelligence, including telecom data, to combat financial crime. Experts will also discuss the role of Fixed Wireless Network Access (FWA) in supporting secure, scalable banking operations, particularly in an era where seamless digital and mobile experiences are expected. Watch this insightful discussion on the innovations, challenges, and strategic decisions shaping the future of banking.
