Industry & digital disruption are accelerating in financial services. In an increasingly crowded market, first-movers are looking beyond legacy CX methodologies to generate business value and establish a competitive advantage.
When Congress passed the AML Act of 2020 in January of 2021, it was stated that FinCEN would have the authority to "streamline, modernize, and update the AML/CFT regime of the United States."
AI has become a transformative force in the financial services landscape. The industry is continuously evolving, and AI is accelerating the rate of change. Simply put, financial institutions that fail to responsibly integrate AI will be put at a severe competitive disadvantage.
Tune in to hear the latest on what your peers are doing and thinking when it comes to the customer and digital processes to make sure your bank isn't left behind.