Sean Williams, PhD.
Sean Williams is a Senior Practice Consultant for Gallup, based in Gallupís Atlanta office. He consults with clients on crafting insight-based and data-driven solutions to customer and human capital problems.† He also helps clients align their systems, teams and cultures to make the most effective use of analytics and insights.† Sean has extensive experience in analytics and predictive modelling for customer experience, marketing, and human resources, in a variety of fields including financial services, hospitality, manufacturing, and B2B.
Prior to joining Gallup, Sean was Senior Vice President of Client Analytics at a major bank, where he led projects on customer experience, sales process optimization, and modelling.† Sean received his bachelorís degree in political science from the University of Tennessee.† He received his PhD in political science from the Ohio State University, where he taught statistics and political science for six years.† Afterward, he worked for several consulting firms, developing new applications for text- and data-mining, creating analytics for clients, and consulting on maximizing their utility for the organization. †