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Why free checking may be here to stay

Posted January 26, 2010 |  By Allison Bisbey Colter

Will eliminating free checking prove as unpalatable to banks as to consumers?

Banks recently put the possibility of imposing checking fees on the table as part of their talks with legislators who would cramp other sources of fee income. Not surprigingly, consumer anger in response to the threat has emerged on the Web. More than a hundred New York Times readers weighed in in response to an article and blog post on the subject by columnist Ron Lieber.

Most of the comments were predictable, but a few contrarians doubted that their banks would even ask them to pay for checking.

And one reader managed to hit on the core issue banks need to think about: “The idea that free checking is a function of bank fees was created as a talking point for the lobbying campaign against the recent legislation," this person wrote. "The benefits to banks from attracting customers by providing free checking far outweigh the costs.”

Over at Credit Slips, Adam Levitin was plowing the same field. Commenting on Lieber's column, he wrote that the potential impact of the Fed's overdraft regulation is greatly overhyped.  "I just don't see banks losing that much revenue," he said. 

What do you think? How dependent are banks on free checking as a driver of new customer relationships and deposit growth?

Is a strategy that sees checking account fees as a way to offset limits on overdraft fees destined to fail?

 

| Comments

Comments:
Most banks appear to be on the bandwagon about all these cash management needs that customers now supposedly have. I agree, checking products have evolved into payment accounts over the past decade and the industry badly needs value differentiators to uncommoditize itself. The mass market, however, sees any repackaging of Free Checking into overpriced services or unvalued features as self-serving: where were all these cash-management needs 1 year ago (or prior to the finalization of the overdraft reform)? What kind of customer reaction are you going to get if the income generated by overdraft fees is merely replaced by another type of nuisance fee? I would be very careful in misjudging the American consumer: any wrong near-term product decision will have negative long-term consequences in terms of customer loyalty and brand image.

The environment is ripe for innovative, transparent and proactive banking solutions. The destruction of asset wealth over the last year is generating growing demand for mortgage protection, income preservation, life insurance, new savings solutions and health savings accounts. Those are some of the obvious pain points conveyed by the American consumer. Customers want checking products that are simple to understand and delivered with great service. The true beauty of Free Checking is not in the price itself, but in the simplicity of the product that renders the sales process transparent and effective.

Chris del Balzo

Posted by c_delb on January 31, 2010 at 08:20 PM EDT #


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Written by the journalists at American Banker, as well as the occasional guest, BankThink is about ideas, trends, and other developments in financial services.