BackOffice 2000, launched in June 1991, builds on many of the service quality programs Visa pioneered in the late '80s to improve member back office procedures and performance.
Many of the procedures used today in the bankcard environment were developed nearly two decades ago, when the entire system was paper-based.
In an increasingly complex market, where existing and new merchant segments must have customized solutions to their card acceptance needs, the days of one-size-fits-all back office procedures are numbered.
One of the major focuses of BackOffice 2000 has been to improve and enhance the capability of Visa to serve the needs of members.
To reduce costs without requiring significant member investment, the programs leverage the capability of the member-owned VisaNet system. They feature a broad range of services, including the Chargeback Reduction Service, the Enhanced Authorization Service and the Copy Request and Fulfillment Service, which incorporates imaging for the delivery of copies in a timely and controlled manner. Visa estimates that the BackOffice 2000 campaign will save members more than $1.7 billion through 1997.
In the area of chargeback reduction, the back office improvements have already resulted in significant savings. Between the first quarter of 1990 and the first quarter of 1992, the overall rate of chargebacks has declined by 31 percent. And every month, VisaNet is preventing approximately 30,000 invalid chargebacks from being initiated.
