= Subscriber content; or subscribe now to access all American Banker content.

Borrowers Give Servicers Higher Marks for Customer Experience

AUG 1, 2014 3:26pm ET

While distressed borrowers said they're more satisfied with the customer service they receive today than a year ago, servicers with large portfolios of distressed loans were still ranked lower than their peers in a recent J.D. Power survey.

To continue, please or subscribe
FREE 14-DAY
TRIAL
  • Full access to banking's most comprehensive daily report
  • Daily, weekly, and topic-based newsletters and alerts
  • Award-winning analysis and insight, focused on bankers' key concerns
No credit card needed
SUBSCRIBE
NOW
All subscription content plus:
  • Bimonthly industry research reports (including archive)
  • Morning Scan Plus e‑newsletter
  • Full access to 2016: The Candidates, the Issues
Have an account?
SIGN IN HERE
Remember me