Enhanced Tools for Credit Risk Management

This white paper for Equifax discusses strategies for managing credit portfolio risk that include tools based on employment and income data to supplement credit scoring. As a result of these tactics, risk managers could see a reduction in “bad balance growth” in their credit portfolios.

5 Ways to Improve Your Collections & Recovery Rates

The white paper Five Ways to Improve Your Collection and Recovery Rates presents key guidelines for the integration of collections and recovery systems, networked communications and analytics to help you achieve better results.

Multi‑Country Deployment: Banking for the 21st Century

Less than five percent of the world’s banks deploy multi‑country information technology systems today; several other banks are considering a move towards this compelling model. Why? Find out.

Evaluating the Online Investment Behaviors of the Mass Affluent Segment

Analyze the online behaviors of mass-affluent customers and their potential impact on overall products and services that are currently being offered by retail brokers.

Next Generation Banking - Combining process and technology to achieve agility

The winds of change are ushering in a new era of banking. Find out what this means for banks and their customers.

Managing Capital Adequacy with the Internal Capital Adequacy Assessment Process (ICAAP) - Challenges and Best Practices

Internal Capital Adequacy Assessment Process (ICAAP) presents major challenges and opportunities for the financial services industry. Find out more.

5 Common Myths of Branch Sales Performance

With the annual branch goal setting season coming to an end, but certainly not out of mind, it seems timely to discuss some misconceptions about branch opportunity. Reflecting a bit on past goal setting seasons, there are five myths of branch sales that will shed some light on the topic.

The US Contact Center Decision-Maker's Guide 2009-2010: Executive Summary

The 2009/2010 US Contact Center Decision-Makers Guide identifies seven of the major pain points and issues that affect the contact center industry, including:

• Improving quality and performance
• Maximizing efficiency and agent optimization
• New media and the customer of the future
• Increasing profitability
• Choosing a location
• HR management
• Strategic directions

Getting Ahead in a Recession by Making Better Decisions

In a recession, demand drops and companies respond by downscaling their operations – causing unemployment to rise, assets to fall and the consequences of incorrect decision making to become more severe. Yet, certain companies seem to know how to instantly channel the right data for smarter, faster decision making. In this Economist Intelligence Unit report sponsored by SAS, you’ll find out how these organizations are grabbing market share during this downturn as opposed to staying in survival mode – and why analytic decision making is key to their short-term goals and long-term strategic success.

Case Management for Fraud

Read about how SAS® Enterprise Case Management software significantly reduces the time and effort of investigating fraud and resolving customer service cases. For example, one firm reported that it now manages the same volume of cases with 26 percent fewer work hours. This paper offers a holistic perspective on how to open communication between departments and resolve issues that would be missed with today’s siloed processes.

Preparing for the Rebound: Generating New Business Opportunities through Improved Broker-Dealer Investor Servicing

This white paper highlights effective ways in which broker-dealers can start to rebound by growing their business and attracting new clients. The IBM and TriTek Solutions white paper details how broker-dealers must also recognize the impact and sweeping changes that have taken place in the financial marketplace so they can address the new and evolving investor service needs and technology requirements to achieve competitive advantage.

You will find two situation case studies detailing solution strategy with Trans@ction eXpress for Investor Services. One in which the customer achieved improved control over processing of information, increased efficiencies, reduced overhead, as well as reduced risk of SEC fines due to improved compliance and readily accessible reports. And the second shows how transaction processing cycles were significantly reduced, investor requests no longer lost or inaccessible, customer responsiveness drastically improved, and much more.

Strengthening Governance, Risk, and Compliance in the Banking Industry

Learn the reasons why a holistic view of risk in your company is essential in times of financial turbulence – and how many companies are adding value through governance, risk, and compliance (GRC) initiatives.

How Can Fraud Models Combat New Tricks?

What if your fraud detection solution could teach itself to identify new fraud patterns? That’s adaptive modeling. Learn how adaptive modeling can work with fraud detection systems that use past transactional and case disposition data to significantly and measurably improve fraud detection. Download the white paper, “How Can Fraud Models Combat New Tricks?”

Putting a Wide-Angle Lens on Fraud

Your fraud profiling needs to go beyond cardholder profiling. Read about Global Profiling, a new technology that enables fraud systems to profile entities such as ATMs, merchants, point-of-sale terminals, mobile phone kiosks and other entities. Download the white paper, “Putting a Wide-Angle Lens on Fraud”

The Renaissance of Liquidity Risk

For some time, liquidity risk has been treated as a second-order or consequential risk, in the sense that liquidity issues only arise from problems in other primary risk areas where the risks are not well controlled and managed - such as market, credit or operational risk. With the materialization of the credit crisis, it has become evident that liquidity risk must be measured and managed as an independent risk. This paper will discuss liquidity risk and how SAS® Risk Management for Banking gives institutions the ability to address liquidity risk right now, as well as the ability to evolve as needs change over time.

How Consumerization of IT Will Make Your Business More Productive

Improved collaboration. More efficient processes. Lower costs. These are just a few of the benefits global companies are realizing as rich technologies that fuel consumer technology make their way into the enterprise. Read this exclusive IDG Research Services survey to learn why IT executives worldwide are embracing 'The Consumerization Of IT,' and how Adobe's solutions leverage this trend to provide a seamless exchange of information and ideas that empowers employees and improves customer retention.

Increasing Customer Experience via Rich Information Applications

This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.

How to Cost Effectively Deploy Open Source Business Intelligence

This white paper is intended for IT managers, project leads, and developers who must implement open source business intelligence (BI) to support the ever growing business user needs. You will learn how to add new reporting features and functions to your applications without any scalability issues. In addition, learn to increase end-user self sufficiency and reduce burden on IT resources

Download the spring 2009 edition of Perform Magazine a period where new priorities have prompted a renewed focus on core principles and fundamentals. It is clear that things are different now.

Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ensure success with your Operational Performance Management initiative and how the emergence of Sustainability Management has become normal practice for many organizations.

TowerGroup 2009 Top 10 in Investment Management

The investment management business in 2009 will be dominated by the ramifications of the events of 2008. The dual activities of investing and trade execution will be different in 2009, as will the firms that offer these services. The unprecedented restructuring of Wall Street that took place in 2008 will have a major impact on the investment management business in 2009, affecting the traditional reliance of buy-side firms on the sell side for trade execution, research, and securities lending. In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives.

Sustainable Metrics that Will Impact your Bottom Line

The current economic market heavily influenced by environmental, social and broader economic issues has challenged organizations to change the way they do business. As a result, non-financial sustainability metrics must also be put in place to complement traditional financial measurement systems to help organizations manage long-term business opportunities and future uncertainty to drive success in the organization by indicating how well it executes on its values and beliefs.

As companies strive to present themselves as more sustainable, the ultimate question is how to define and measure baseline, actions, and progress in these critical areas.

Enterprise Information Management: A Requirement for Enterprise-Scale Business Intelligence and Performance Management Initiatives

Leaders of business intelligence and performance management (BIPM) initiatives often have a charter that spans the enterprise. Success requires these pervasive initiatives to use enterprise information management. Read this Gartner paper on how to link the two initiatives for a greater chance of project success.

Improving correspondence management for financial services firms

This white paper explains why successful financial institutions are making correspondence management a priority, and why it offers the best opportunity to improve customer experience and satisfaction. In addition, it describes how efficient generation and management of outgoing communication can lead to significant cost savings and increased profit.

Executing on a Customer Engagement Model

A recent Gallup survey of retail banking customers revealed that extremely satisfied website users are seven times more likely to be engaged with their bank than less satisfied users. This white paper explains how financial institutions can use a step-by-step program to deepen customer engagement and create an interactive, personalized, and coordinated experience across channels. It also describes the components of customer engagement and how banks can improve their performance for each of them.

Improving account opening processes to increase customer loyalty

This white paper describes the three main areas of process improvement which can increase client loyalty and profitability. By streamlining account opening for customers, financial institutions can benefit from significantly increased cross- and upsell opportunities, a reduced number of spoiled applications and higher retention rates. Find out how in this white paper.