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American Banker - On Focus and In Depth

Saturday, November 21, 2009, as of 01:52 PM EDT

Featured White Papers

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HSA Success Strategies: Increasing Deposits Through Existing & Planned CDH Programs

The ability to offer and administer Consumer-Directed Healthcare (CDH) banking accounts, including Health Savings Accounts (HSAs), Health Reimbursement Arrangements (HRAs), and Flexible Spending Accounts (FSAs) represents one of the most exciting new opportunity growth markets for financial institutions today. The average HSA account balance is significantly higher than the average traditional deposit account balance. And each new employer sold can bring thousands of HSAs to a depository institution, making it a highly leveraged way of acquiring new deposits. For financial institutions that currently offer CDH accounts to their employer and consumer clients, and for those interested in offering CDH accounts to tap into the growth potential the CDH market offers, this white paper provides key strategies and considerations to drive and accelerate new account growth.

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21 ways to leverage the Intelligent Mail® Barcode

Leverage intelligence with the Intelligent Mail(r) barcode! Gain insight into 21 practical and cost saving ways to improve your financial institution with the latest USPS compliance mandate.

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New Research Reveals Untapped Market for Mobile Banking Among Offline Consumers

Many institutions have implemented mobile banking merely as an extension of their online channel. In fact, customers must be enrolled in online banking before they can even gain access to the mobile channel. This approach overlooks an important segment of the banking public: The estimated 55 million non-online-banking households in the U.S. Results in this new research paper suggest that financial institutions should pay more attention to this non-online-banking consumer segment as a potential target audience for their mobile banking services.

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How Consumerization of IT Will Make Your Business More Productive

Improved collaboration. More efficient processes. Lower costs. These are just a few of the benefits global companies are realizing as rich technologies that fuel consumer technology make their way into the enterprise. Read this exclusive IDG Research Services survey to learn why IT executives worldwide are embracing 'The Consumerization Of IT,' and how Adobe's solutions leverage this trend to provide a seamless exchange of information and ideas that empowers employees and improves customer retention.

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Identifying small-business fraud

Small-business fraud and the challenges organizations face in identifying and mitigating these losses frequently are overlooked and are not well-understood. And with no legislation requiring fraud to be reported and no national bodies to collate information, there is a dearth of information on which to base statistics. Through analysis across various portfolios, Experian addresses the factors that contribute to small-business fraud today and offers best practices that focus on combining business and consumer data with analytics.

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How to Cost Effectively Deploy Open Source Business Intelligence

This white paper is intended for IT managers, project leads, and developers who must implement open source business intelligence (BI) to support the ever growing business user needs. You will learn how to add new reporting features and functions to your applications without any scalability issues. In addition, learn to increase end-user self sufficiency and reduce burden on IT resources

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Download the spring 2009 edition of Perform Magazine a period where new priorities have prompted a renewed focus on core principles and fundamentals. It is clear that things are different now.

Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ensure success with your Operational Performance Management initiative and how the emergence of Sustainability Management has become normal practice for many organizations.

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Increasing Customer Experience via Rich Information Applications

This whitepaper shares key points and recommendations from leading analysts such as Forrester to assist organizations in leveraging RIAs to enhance online user experience.

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TowerGroup 2009 Top 10 in Investment Management

The investment management business in 2009 will be dominated by the ramifications of the events of 2008. The dual activities of investing and trade execution will be different in 2009, as will the firms that offer these services. The unprecedented restructuring of Wall Street that took place in 2008 will have a major impact on the investment management business in 2009, affecting the traditional reliance of buy-side firms on the sell side for trade execution, research, and securities lending. In this report, TowerGroup has compiled a list of the top 10 business drivers and the resulting major strategic responses and technology initiatives.

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Enterprise Information Management: A Requirement for Enterprise-Scale Business Intelligence and Performance Management Initiatives

Leaders of business intelligence and performance management (BIPM) initiatives often have a charter that spans the enterprise. Success requires these pervasive initiatives to use enterprise information management. Read this Gartner paper on how to link the two initiatives for a greater chance of project success.

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Sustainable Metrics that Will Impact your Bottom Line

The current economic market heavily influenced by environmental, social and broader economic issues has challenged organizations to change the way they do business. As a result, non-financial sustainability metrics must also be put in place to complement traditional financial measurement systems to help organizations manage long-term business opportunities and future uncertainty to drive success in the organization by indicating how well it executes on its values and beliefs.

As companies strive to present themselves as more sustainable, the ultimate question is how to define and measure baseline, actions, and progress in these critical areas.

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Achieving Cost Reductions Through Branch Closures

Cutting costs by closing branches sounds simple, but it can be a risky activity. Closing a specific unit can affect the performance of other market area facilities.

Recognize the importance of closing the right facility to decrease operating costs within a specified market area.

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Focus on the facts: Why knowledge-based authentication is an essential tool

Identity theft and identity fraud continue spread in epidemic proportions. Recently Experian conducted a survey that considers attitudes as they relate to knowledge-based authentication today and the differences between past research. This paper focuses on the subset of financial frauds that particularly concern Experian clients and examines why knowledge-based authentication is an essential fraud and identity theft prevention tool.

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Improving correspondence management for financial services firms

This white paper explains why successful financial institutions are making correspondence management a priority, and why it offers the best opportunity to improve customer experience and satisfaction. In addition, it describes how efficient generation and management of outgoing communication can lead to significant cost savings and increased profit.

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After the Storm: A new era for risk management in financial services

According to findings from a recent Economist Intelligence Unit report, less than half of risk professionals in the industry believe their strategies are sound given the financial and economic shell shock of the past 18 months. In their efforts to overhaul risk management, key areas of focus will include strengthening risk governance, developing a firm-wide approach to risk, the deeper integration of risk within lines of business and improvements to data quality and availability. Read about how firms are adopting a range of new ideas and approaches, while facing a number of important cultural, technological and organizational challenges.

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A New Dimension in Risk: Spreadsheet Risk ­– How to Optimize and Better Manage the Shortcomings of This New Risk Type

This white paper reveals the inherent risks that modern finance organizations take by over-relying on spreadsheets for analysis, reporting and management. The paper asserts that even the newest versions of spreadsheet programs result in inaccuracies and are insufficient for compliance with statutory provisions like Basel II, IAS and Sarbanes-Oxley. Download the paper to learn how SAS® Business Intelligence software offers the solution to this problem by providing an analytical platform and architecture that includes, but does not rely solely on, spreadsheets

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Effectively Managing Risk in the New Economy

This white paper explores some of the key challenges in today's credit market, and presents tools to help you respond more quickly to managing risk in this fast-changing economy. You will learn how the latest technology tools allow you to more quickly implement aggressive risk-management strategies for loss mitigation and how these tools will enhance your existing account management

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Executing on a Customer Engagement Model

A recent Gallup survey of retail banking customers revealed that extremely satisfied website users are seven times more likely to be engaged with their bank than less satisfied users. This white paper explains how financial institutions can use a step-by-step program to deepen customer engagement and create an interactive, personalized, and coordinated experience across channels. It also describes the components of customer engagement and how banks can improve their performance for each of them.

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Payments Fraud: Image Exchange Challenges and Solutions

Financial institutions and payment processors are exposed to payment fraud more than ever before. Payment fraud affects existing and emerging types of payment and has become one of the greatest challenges facing virtually all businesses. This white paper from Parascript describes the image exchange challenges and solutions for one of the most vulnerable payment methods – checks.

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Improving account opening processes to increase customer loyalty

This white paper describes the three main areas of process improvement which can increase client loyalty and profitability. By streamlining account opening for customers, financial institutions can benefit from significantly increased cross- and upsell opportunities, a reduced number of spoiled applications and higher retention rates. Find out how in this white paper.