Podcast

Can voice banking help banks stay profitable?

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In this week’s episode of Breaking Banks, Brett King talks to Jim Marous about a CapGemini study that found that within three years, 40% of consumers will use voice assistants rather than a website or app (compared to 24% today), and 31% will use a voice device instead of visiting a store or a branch (compared to 20% today). What does this mean for banks’ business models?