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Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.February 7
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Axos Bank favors remote access over chatbots, as it connects bankers with online customers in real time.November 19
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Credit decisions were a natural place to start with artificial intelligence, but now banks and credit unions are taking the technology to all parts of their businesses.September 11
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Bank Independent in Alabama was among the first to let customers bank through Amazon Alexa. Its digital chief, Kelly Burdette, shares how and why.September 10
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Sherry Comes, managing director in conversational AI at Deloitte Consulting, says banking in the future will take place through a home, car or phone speaker.August 27
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The fast-growing data company, which says its mission is to help banks be better consumer advocates, will use its cash infusion for hiring, software development and new partnerships.June 25
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Lincoln Parks, director of marketing at Heritage Bank, explains the bank’s cautious yet forward-thinking approach to its new virtual assistant.June 4
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A year after it debuted, Bank of America's virtual assistant now counts some 150,000 users per week. It's one of the few large financial institutions pushing such technology.May 29
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A digital challenger bank is relying heavily on artificial intelligence to provide low-cost banking to low-income people and small businesses.May 8
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The artificial intelligence engine will handle simple queries directly, feed information to customer service reps for others and analyze all calls.April 25
