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The success of Isbank's Maxi service is a lesson for all banks: Chatbots, with the right training, can provide the kind of human touch customers need in times like these.June 12
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Firms that create virtual assistants for financial institutions are training their bots to answer questions about the pandemic and relieve phone lines from a barrage of customer calls.April 22
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A handful of banks keep trying to make the customer-Alexa connection happen; banks are more worried about payments firms than other types of fintechs; how financial institutions are coping with COVID-19; and more from this week’s most-read stories.March 6
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Consumer response to banking by smart speaker has been underwhelming. But a handful of financial institutions keep plugging away in hopes customers warm to the advantages of verbal commands instead of pushing buttons.March 1
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Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents.February 7
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Axos Bank favors remote access over chatbots, as it connects bankers with online customers in real time.November 19
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Credit decisions were a natural place to start with artificial intelligence, but now banks and credit unions are taking the technology to all parts of their businesses.September 11
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Bank Independent in Alabama was among the first to let customers bank through Amazon Alexa. Its digital chief, Kelly Burdette, shares how and why.September 10
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Sherry Comes, managing director in conversational AI at Deloitte Consulting, says banking in the future will take place through a home, car or phone speaker.August 27
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The fast-growing data company, which says its mission is to help banks be better consumer advocates, will use its cash infusion for hiring, software development and new partnerships.June 25
