Aaron Passman

If there's one thing Baxter CU learned from the recession, it has been the importance of understanding data at a deeper level.

Hiring a dedicated staffer to handle indirect lending has been a major change with major benefits at Affinity Group CU here, the result of a lesson learned during the recession.

FT. WORTH, Texas-Membership and loans have increased by more than 14% since Ft. Worth Community CU here debuted "Gabby," the credit union's virtual spokesperson.

A new study from Cisco offers some new insights into consumer-and credit union member-thinking on service delivery.

The speed with which credit unions react-or don't react-to the Supreme Court decision on the new healthcare laws will now be dictated by other organizations.

SouthPoint FCU here has seen increased member satisfaction and a rising number of products-per-member since instituting its Service Points of Excellence program.

A new video from IC FCU aims to educate young consumers on the importance of life insurance--in the event that they become zombies.

Centris Federal Credit Union has launched a fleet of self-service kiosks to serve under-banked consumers as it seeks to expand its marketshare.

Melrose Credit Union in Briarwood, N.Y. is the nation's top performing credit union, according to a new ranking from SNL Financial.

Consumers CU here has begun offering its own twist on the government's HARP 2.0 with a program, dubbed the "High Five Refi," that has now processed more than $5 million in loans.

Great Lakes CU has launched a no-credit-check loan for members in need of quick cash. Its "Cash-In-A-Flash" program offers loans of up to $500, paid back over a nine-month term at 17.90%.

Several large Denver-based credit unions have partnered with some of their smaller counterparts to provide a leg up with social media strategies.

A Groupon-like offering from SaveAround is now available for credit unions to pitch to its members.

The continued rise of mobile payments and self-service technologies will be a major focus for credit union IT professionals over the next six months and beyond, according to one person.

All credit unions talk about the importance of listening to their members, but FedChoice FCU here takes the extra step to act on the feedback it receives from its membership.

A focus on cross-selling has helped Community Credit Union move from negative loan growth in 2010 (-1.5%) to 4.5% in 2011.

Community Financial Members FCU has kicked off another season of giving back to the community, bringing back its "Summer of Sharing" for an encore.

A lot has changed for Matt Weidler in the year since he was named the winner of the inaugural THINK Prize from CO-OP Financial Services. But one thing has not changed: the development status of Weidler's winning idea.

A new underwriting system that gives a greater understanding of members' financial situations helped drive 14% loan growth during 2011 at West Community CU.

For the second summer in a row, Wildfire CU here is spreading goodwill in the community by giving $100 to 100 different people between Memorial Day and Labor Day.