Channing Rollo, business intelligence manager and founder of thinkBIG at ClientLogic, is responsible for analyzing and reporting on customer management industry trends, fulfillment and the CRM competitive landscape. Rollo's compositions have appeared in numerous leading trade publications, including Outsourcing Journal, Call Center Magazine, Customer Service Managment Magazine ZDNet, DMA's The Bottom Line, CRMguru, DMReview and FierceCRM. Rollo joined ClientLogic in March 2000, as an e-business analyst before being named manager of Strategic Marketing & Communications. For more information, please contact firstname.lastname@example.org.
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Independent and authoritative analysis and perspective for the banking industry