Cheryl Miller is an experienced financial services executive with both domestic and international contact center management experience. She has had a distinguished 20 year management career leading successful high-growth multifaceted organizations. She has a history of bringing detailed technical knowledge to dramatically growing businesses, while maintaining corporate and customer service goals. Cheryl is a Client Services Partner with FICO, providing her expertise and knowledge for FICO�s collections and recovery solutions. Prior to FICO, Cheryl served as Sixth Gear�s Chief Servicing Officer. Her dedicated customer service leadership shaped Sixth Gear's approach to supporting Driver services, collections, and asset management. Cheryl has extensive experience developing new approaches to serving Drivers including retention programs for Dealers and Drivers. Prior to Sixth Gear, she held leadership positions with Americredit and Ford Motor Corporation where she had responsibility for five contact centers; four US and one Canadian. Cheryl had servicing responsibility for the consumer auto portfolio of AmeriCredit. From 2001 to 2003, she served as President of Consumer Services for AmeriCredit Financial Services where she was responsible for a $16B portfolio serviced by five call centers, including one in Canada. Cheryl was also recognized in 2001 by the YWCA as Honoree for Women in Business. Cheryl graduated from Texas A&M University and currently resides in Arizona.
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Independent and authoritative analysis and perspective for the banking industry