
Darren Waggoner
Chief EditorDarren Waggoner is chief editor of Collections & Credit Risk

Darren Waggoner is chief editor of Collections & Credit Risk
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Fifth Third Bancorp said Wednesday it expects charge-offs to continue to rise through 2009, which will in turn force the bank to set aside more cash to cover the losses.
Capital One Financial Corp. reported an increase in its May net chargeoff rate, with the annualized chargeoff rate for the company's $67.9 billion credit card portfolio rising 20 basis points to 6.28%, up from 6.08% in April.
Rising medical bills and other debts have prompted elderly Americans to seek bankruptcy court protection at sharply faster rates than other adults, according to research released Tuesday by the Consumer Bankruptcy Project.
In search of every possible way to trim costs, U.S.-based companies long have sought to cut one of their biggest expenses – payroll – by tapping into markets where labor rates are lower than those back at home. But while hiring offshore outsourcers once was associated with compromising on quality, developing countries are going to great lengths to eliminate this reputation. Today, destinations such as India, the Philippines and Central and Latin America offer call center talent that is up to speed with what it takes to do business in the United States.