David has a successful 20 -year track record in Customer Care in telecommunications and banking industries. He is a seasoned call center expert with 10 years experience managing large scale multi-site call center operations. David has proven strengths in controlling budgets up to $125 million and directing organizations up to 3,500 employees to attain record-setting sales, service, and operations results. He leverages comprehensive knowledge of project management and continuous improvement practices to streamline operations and reduce operating expenses.
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Independent and authoritative analysis and perspective for the banking industry