Jason Osborne

Global head of consumer banking

Jason Osborne is global head of consumer banking at Genpact.

Cloud computing

The cloud can create its own agility for fintech innovation

Especially in a remote environment, the ability to adapt within days to shifting call volumes, different call center locations, new agent groupings, or utilizing a configurable interactive voice response system cannot be underestimated, says Genpact's Jason Osborne.

By Jason Osborne

December 2
Customer experience

The cloud can provide cover for omnichannel customer service

The number and type of channels for customer support are exploding – with Facebook Messenger, Apple Business Chat, and WhatsApp Business among the most recent additions. And channels are evolving, says Genpact's Jason Osborne.

By Jason Osborne

November 24

TRENDING

M&A

Hope Bancorp to buy Hawaii bank in $79 million deal

The Los Angeles-based company, which focuses on Korean Americans, said the acquisition of Territorial Bancorp will allow it to expand its customer base.

By Catherine Leffert

2h ago
Failures

Fulton details Philly boost it's getting from Republic First takeover

The first bank failure of 2024 will result in the Lancaster, Pennsylvania-based Fulton nearly doubling deposits in Philadelphia, a market it has viewed as strategically important for several years.

By John Reosti

3h ago
M&A

UMB Financial to acquire Heartland Financial for $2 billion

The combination of the two regional banks is set to create a $64.5 billion-asset company with a 13-state footprint across parts of the Midwest, South and West.

By Allissa Kline

3h ago