Jeffrey D. Rivkin, CDP, CSP, is the manager of data architecture in the data warehousing and business intelligence district of Bell Atlantic in Silver Spring, Maryland. Patricia Seybold's book customers.com includes more information about Bell Atlantic's endeavors in this field. Rivkin can be reached at BF3XC5S@bellatlantic.com.
Like what you see? Make sure you're getting it all
Independent and authoritative analysis and perspective for the banking industry