Jennifer Willis is Assistant Vice-President of IT Infrastructure for Manulife Financial's US Insurance Division - John Hancock. She has held senior IT roles in financial services and healthcare, specializing in service delivery, strategic planning, application management and customer support.Jennifer has been responsible for the development and implementation of successful initiatives assessing business strategies and service alternatives, developing integrated operational models and identifying significant cost reduction measures including the development of a business systems strategy for a major Canadian teaching hospital and the creation of an M&A framework to for IT service integration. Additionally Jennifer has been responsible for the direct management and leadership of highly effective technical teams providing key IT services in both an in-house and outsourced services environment including: network management, application support and development, data centre operations, service desk and desktop support.Prior to establishing a career in IT, Jennifer worked for the Ontario Provincial Government where she launched an investment program for the sound recording industry, provided project management for a large design/build construction project and was part of the team to develop an overall strategy for the Tourism Sector including attractions, infrastructure, IT and human resources. Jennifer holds a degrees from Queen's University in Politics and Economics with PMP and ITIL certifications.
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