John Vance is a Senior Manager in West Monroe Partners banking practice, where he specializes in assisting clients in managing large-scale IT transformation projects. He has 30 years of experience applying technology to enhance operational and organizational excellence, including 15 years of implementing enterprise wide business systems. His recent work for a large, global retail bank includes leading a relationship marketing strategy to transform the way the banks US division markets to existing customers, and defining business requirements and software selection for the transformation of the existing customer marketing capability their US credit card division.
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Independent and authoritative analysis and perspective for the banking industry