Lauren Saunders is Associate Director of the National Consumer Law Center. She directs the Center’s federal legislative and regulatory work. Lauren regularly speaks, writes and testifies in areas including small dollar loans, prepaid and credit cards, mobile payments, and deposit products. She is an author of NCLC’s treatise Consumer Banking and Payments Law and numerous reports, white papers, comments and issue briefs.
Piecemeal settlement through mandatory arbitration masks widespread misconduct like Wells Fargo’s fake-accounts scandal. Class actions bring such systemic abuses to light, and should always be an option for consumer redress.