Matthew Blake

 In May, Fercho became full-time head of diverse segments, representation & inclusion, a division of Wells Fargo that was launched in 2020.

 Along with being chief teammate officer, Moore-Wright helms enterprise diversity, which aims to bolster race and ethnic diversity in senior leadership.

On July 15, Zions Bancorp. cut the ribbon on a 400,000-square-feet technology center in Midvale, Utah. The center lets the Salt Lake City-based bank's 2,290 tech employees, from cybersecurity experts to application engineers, work from one space instead of 12 buildings scattered across Utah.

Jill Castilla is growing her main bank – and its remote affiliate. Citizens Bank of Edmond's asset size grew 13% year-over-year in 2021 to $370 million. The suburban Oklahoma City-based bank racked up 850 loans totaling $130 million last year.

From the outside, Teresa Heitsenrether's career is a straight-line path of success. After earning a master's degree in finance at New York University, she began work at JPMorgan Chase in 1987.

Tara Latini, country head of wealth and personal banking for HSBC USA, has been a key decision-maker as the bank has shifted away from the mass-market retail business in the U.S., focusing instead on "globally connected affluent and high-net-worth clients."

Olga Hoff's proudest accomplishment in the past year? She created a small-business diversity banking program at Zions.

How can empathy and understanding translate into banking? In about 600 ways, according to M&T Bank's Aarthi Murali. 

When Priscilla Sims Brown took over as head of Amalgamated Bank, she made her goals clear. The company would increase profits and market share. Accomplishing those aims would, in turn, expand the bank's voice on social issues.  

For years, Sound Community Bank in Seattle organized its workforce around bank branches and specialists for retail lending, commercial banking and home mortgage. But in the last year, "we threw all that out the window," said Laura Lee Stewart.