Michael Moeser is an Austin, Texas-based senior content strategist for Arizent. He has over 25 years of payments and consulting industry experience working in executive roles at Visa, Capital One, McKinsey, Javelin Strategy, and Ondot Systems. He has an MBA in Entrepreneurship from DePaul University’s Kellstadt Graduate School of Business and a BBA in Finance from University of Michigan’s Ross School of Business.
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Discover transitioned all of its 8,000 U.S.-based call center personnel to work from home within a matter of days after the U.S. declared a national emergency on March 13. By March 20, Discover had 95% of its agents working from home using a thin-client device to emulate their call center desktops.
April 21 -
With more people sheltering at home and grocery stores limiting access, Domino's is seeing a surge in demand for its pizza — and a need to pay delivery drivers their tips and wages after each shift at a time when the credit card orders outpace the cash on hand at each store.
April 21 -
Banco Santander has launched a new standalone international money transfer service called PagoFX in the U.K. to compete with fintechs.
April 16 -
Airwallex has raised $160 million in a Series D fundraising round to expand global payment offerings for small businesses and enterprises.
April 16 -
As millions of U.S. consumers are beginning to see stimulus checks electronically deposited into their bank accounts as part of the CARES Act, many companies are wondering how Americans will spend these funds.
April 16 -
OCBC Bank has integrated Google Pay into its P2P transfer service, thereby expanding its customers’ options for reducing their cash usage during the coronavirus crisis.
April 15 -
CaixaBank and Global Payments are building on a series of partnerships to build a joint prepaid venture in Europe.
April 14 -
Commonwealth of Australia (CBA) reports digital wallet users spent a AUS$1 billion (about $630 million) in March 2020, a high for the bank that's part of an acceleration to digital wallets and contactless cards during the coronavirus crisis.
April 9 -
Huawei Pay hopes to benefit from UnionPay's network and scale as it launches in Singapore, a market that already has several large mobile pay apps including Apple Pay.
April 8 -
The coronavirus has caused millions of people to self isolate, leading Starling Bank to offer a connected debit card for people shopping on behalf of a family member or friend.
April 8