Miguel Villanueva is a consulting engagement leader at Genpact Latin America. He holds an MBA from the University of Texas at Austin�s McCombs School of Business and is a certified Lean Six Sigma Black Belt.Villanueva has led reengineering projects for the banking, financial services and insurance industries in multiple topics, including core banking operations of global payments and corporate account services; credit initiation processes and contact centers optimization; customer segmentation; direct marketing and sales optimization, as well as shared services implementation and design, among others.
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Independent and authoritative analysis and perspective for the banking industry